Returns & Exchanges

At Cooper & Co, we want you to love every piece of furniture and decor you bring into your home. If you are not completely satisfied with your purchase, you can return your items within 30 days of delivery for a full refund or exchange.

1

Initiate Your Request

Log into your account portal or contact our concierge team with your order number to begin the return process.

2

Prepare the Item

Carefully repackage your items in their original boxes with all protective padding to ensure they arrive back at our warehouse safely.

3

Attach Shipping Label

Download and print the prepaid shipping label provided via email, then securely affix it to the outside of your package.

4

Drop Off or Collection

Deliver your package to the nearest authorized carrier location or schedule a home pickup for oversized furniture items.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing