Frequently Asked Questions

Everything you need to know about styling your home with Cooper & Co.

What is the standard shipping timeframe for furniture?

Most of our home decor and furniture items are processed within 1-2 business days. Delivery typically takes 5-10 business days depending on your location and the size of the item.

Do you offer international shipping?

Currently, Cooper & Co specializes in domestic shipping to ensure the safety and integrity of our larger furniture pieces. We are looking to expand to international markets in the near future.

What is your return policy for home goods?

We offer a 30-day return policy on all items in original condition. Please note that for large furniture returns, a restocking fee may apply and items must be in their original packaging.

Are your wood products sustainably sourced?

Yes, at Cooper & Co, we prioritize sustainability. Our timber and wood-based products are sourced from FSC-certified forests to ensure environmental responsibility.

How can I track my order?

Once your order has been dispatched, you will receive an email with a unique tracking number and a link to our courier's tracking portal.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and flexible interest-free payment options like Afterpay and Klarna.